Lead by Example
What kind of behavior do you want to see from our member base? Show it to them. Consider what we value highest as a community. Organization, teamwork, maturity, excellence. Demonstrate each of those things in everything you do.
Don’t troll your members, even if you think they are not offended by what you have to say. When you become an Officer, you put aside the need to troll and joke around, because it undermines your respect. You are not there to entertain your members or be funny, you are there to lead them. At the very beginning of your tenure, caution on the more reserved side and as time goes on you can loosen up a bit, but never cross the line.
You will be held accountable in DI as an Officer. Understand what exactly your role is and make sure you are doing it well. When something does go wrong – and it will, nobody is perfect – own up to it and ask for help. The situation will be resolved with much less anguish if you approach your superior and simply explain. Attempting to hide the error and push the blame onto someone else for your mistakes will only cause tension, compound the original problem and make people both up and down the chain of command lose respect for you.
Never wait to be told what to do. Take the initiative and resolve the problem yourself. See what can be improved within your area and take active steps to improve it. This is what sets good officers apart from mediocre ones.
Never wait for someone else to handle a situation involving conflict. Take action immediately and resolve conflict at the lowest level possible (eg. two members arguing does not require the Leader to be messaged, its a simple situation that can be resolved by a Junior Officer).
Don’t just sit back and watch; leadership is not a spectator sport. Take control of the situation. Depending on severity levels of the discord there are multiple things you can do from changing the subject, separating the participants, mediating on the spot to even banning one/both/all temporarily from ts/forums for a time out.
Identify the Issue
What is really going on here? Its important to understand the root of the problem so you can tailor your response accordingly. Learn and practice active listening – the art of rephrasing what someone has just said to you for the purpose of confirming understanding. This is where you are listening 90% of the time and are talking 10% of the time.
Cool, Calm & Collected
It can be easy to get pulled into things, lose objectivity, perspective and even your cool. Remember you are there to mediate and solve problems not create them. Keep Cool, Calm and Collected are three invaluable principles.
Find a Resolution
When intervening you take responsibility of the situation along with that control. At this point it is now up to you to work with the parties involved and make sure there is a solution to the issue. That can mean anything from simply monitoring for a short time to make sure no hostilities break out again up to involving the justice system for official mediation. This is where you are talking 90% of the time and listening 10% of the time.
As an Officer, most of your role will involve constant and effective communication. Communication can be a tricky concept to master within a clan, particularly one with complex levels and multiple issues which arise from being in multiple games. No one likes not knowing whats happening because the communication is poor.
Open communication can reduce feelings of uncertainty and distrust, which makes for a more productive clan environment. Its important to note that the trust doesn’t just translate downwards, but its upwards as well. By ensuring those around you are kept in the loop all the time about your plans and how you are achieving the goals and objectives they gave you, it will improve the trust from them to you. They may even grant you more responsibility knowing you don’t need to be micro-managed to see it done.
Communication is essential to building relationships between all members and officers, both on a professional and social level. An atmosphere of open communication makes it safe for members to express their ideas; as a result, you will have the benefit of your all your members and officers combined experience in coming up with innovative solutions. Communication prevents members from feeling isolated, builds teamwork, and creates a more collegial atmosphere in the group. When relationships are strong, members are better able to trust one another and work together more effectively, which in turn, increases activity.