Activity Manager

Introduction

Firstly, we’d like to thank you for your help! The role of officer is voluntary. It comes with the prestige of a higher ranking than members but also comes with a lot more work. If you are reading this you have been selected for an Activity Manager position in the DI HQ.

This guide will provide you with the information you need to become an Activity Manager and should always be referred to for assistance in your role as Activity Manager in the future.

The guide has been divided into chapters, and structured to help provide easy access to the various aspects of your role. All chapters are hyperlinked in the index on the previous page to make navigation easier.

You should consider any information you are given in HQ discussions on TS or PMs on Forums to be private and it should only be discussed with other HQ officers. Also any information given to you in confidence by users regarding Activity Management issues should also be treated private and only discussed with HQ officers that require the information.

 

The Role of an Activity Manager

As Activity Manager you are responsible for handling division transfers, name changes, vacations, member achievements, probation and striking for missing clan events.

Any queries or questions regarding either any of these areas would be directed to Activity Managers and you would be responsible for answering these queries.

As well as your Activity Manager responsibilities all HQ officers will occasionally be asked to attend meetings or give their feedback on various HQ topics.

As Activity Manager there are several vital sections of the forums you need to watch closely, it is recommended that you follow all of these. These sections are:

 

Moderation Actions

Moderation Actions are linked to the various sections that Activity Managers handle. They are used to save time, make replies more standardised and make replies more professional. The use of these is discussed in sections 3.2, 4.2, 5.6, 6.5, 7.3 & 7.7. For this section you just need to be aware of them.

The first few are standard and would be used on most forums, Feature, Pin, Lock, Move and Merge. Theses aren’t any different on DI. The ones below these are custom designed for DI, they differ depending where you are on the forums. All of these are controlled in the AdminCP (Admin Control Panel). To login in to the AdminCP go to the top of the forum page and click your name. From the drop down menu select AdminCP.

This will open a login screen. Use the same login details you use for the forums to login. After logging in click ‘Community’ on the left hand side. This will give you a list of all Application Mods used across the DI forums. Activity Manager Mods all start with [AM]. To the right of each Application Mod you will see tools that can be used.


You will rarely use these tools (if ever) but a brief overview will help your understanding of them. Enabled (or Disabled) tell you if that Mod is in use or not. Disabled Mods will not show up as an option on the forums. Clicking the button changes the status. Next, you have the edit button. This will allow you to make changes to Mods, where they are used, what actions they do and what reply they posy. Then you have the copy button, this would make a duplicate of the Mod in question. Finally, the delete button. Never use unless you are 100% sure you should be deleting a Mod, as it is irreversible.

 

Division Transfer Requests

As DI is a multi gaming clan members will regularly switch the games that they play. The games are of course linked to Divisions so when switching game they will be switching Division. They may need a break from their current game, have stopped playing their current game or have decided they are more interested in a different game. There is nothing wrong with members doing this but it needs to be tracked and done in an organised fashion. This responsibility falls to Activity Managers. There are set structures in place for members to follow so these cases can be dealt with swiftly in order to avoid disruption to the member or either Division.

 

Request Format

Any member requesting a Division transfer must start a new topic in the Division Transfer Request section of the forums (https://forum.dmg-inc.com/forum/148-division-transfer-requests/). The format that must be followed is:

Title of topic:

Member Name [Current Division to New Division] [Member Rank] [Pending]

Body of Message:

  1. Current Division:
  2. Requested Division:
  3. Have you spoken to your Commander?
    1. Have you spoken to your Team Leader if you are in a Venture?
  4. Do you believe you do/can meet the requirements for the Division you wish to transfer to?
  5. When was the last time you transferred Divisions?
    1. Have you previously been in the Division you want to transfer to?
    2. What was the last Division you transferred from?
  6. Reason for this Transfer Request?

Any requests submitted without the correct format should be informed about where to find the correct format (https://forum.dmg-inc.com/topic/14548-~-division-transfer-requests-template-~/) and asked to post again in the same topic using this format.

 

Moderation Actions

Moderator Actions can be found in a drop down box at the bottom and top of the page when you have a Division Transfer Request open. They look like this:

  • Archive this (Global):
    • Not used for DTR.
  • [AM] [DTR] – Incorrect Format:
    • Posts a message in the topic telling the Member to post their request in the correct format. Gives them a link to where the correct format is and post the correct format in a quote from the topic.
  • Move to Spam/Forum Games (Global):
    • Not used for DTR.
  • [AM] [DTR] –  Declined (Division Hopping):*
    • Lock the topic to further replies, moves the topic to ‘Division Transfer Request Archives’, adds [Closed] [Denied] to the start of the topic and post this reply:

This Division transfer has been denied because you have transferred Divisions too recently to request another Division transfer and the reasons behind your transfer have not been deemed compelling enough to accept the transfer.

Please do not hesitate to contact any of the Activity Managers to find out more details about this.

  • [AM] [DTR] –  Declined (Operational):
    • Lock the topic to further replies, moves the topic to ‘Division Transfer Request Archives’, adds [Closed] [Denied] to the start of the topic and post this reply:

This Division transfer request has been denied because your Commander/Division needs you for in-game operational reasons.

If you wish to discuss this further please contact your Division Commander.

  • [AM] [DTR] –  Declined (Probation):
    • Lock the topic to further replies, moves the topic to ‘Division Transfer Request Archives’, adds [Closed] [Denied] to the start of the topic and post this reply:

This Division transfer request has been denied because you are on Probation and are not allowed to transfer Division until your Probation has ended.

Please do not hesitate to contact any of the Activity Managers to find out more details about this or about your Probation.

  • [AM] [DTR] –  Declined (Requested Division Declined):
    • Lock the topic to further replies, moves the topic to ‘Division Transfer Request Archives’, adds [Closed] [Denied] to the start of the topic and post this reply:

This Division transfer request has been denied because the Requested Division Commander is unable to accept you because you don’t meet their Division requirements, they don’t have space for you or simply don’t want to accept you for any reason.

If you wish to discuss this further please contact the Division Commander for the Division you wished to transfer to.

  • [AM] [DTR] –  Approved:
    • Lock the topic to further replies, moves the topic to ‘Division Transfer Request Archives’, adds [Closed] [Approved] to the start of the topic and post this reply:

Your Division Transfer Request has been approved. Best of luck in your new Division. Make sure to change your division on your profile.

Also, please make a post on your new divisions thread introducing yourself, thank you!

  • [AM] [DTR] – Closed:
    • Lock the topic to further replies, moves the topic to ‘Division Transfer Request Archives’ and adds [Closed] to the start of the topic.
  • Moderation History:
    • Shows you what, if any, moderation action have previously been done on the topic you are in and who did them.

 

*Note: To check for last DTR go to Division Transfer Request Archives. Click search in top right, type in the name of the person requesting the Division transfer. A menu will appear to the left. Click this and select This Forum. Finally click the search button to the right of the search box (magnifying glass). This will give you results for the name you typed in from the Division Transfer Request Archives only.

 

Pending Approval

Once an Activity Manager is happy with the application they should post on the topic requesting the approval from the Division Commander from the Division the member is leaving and from the Division the member wants to join.

The message would be something like this:

Pending Approval from Commander of:

DI-(Division Moving From): @Commander

DI-(Division Moving To): @Commander

 

Declining a Request

A Division Transfer Request (DTR) may be denied for several reasons, these are:

  • Their Current Commander needs them for ingame operational reasons.
    • For a DTR to be approved you need approval from the Commander of the Division the are moving from. The Vice may only reply if their Commander is on away. If the applicant is part of a Venture they also require approval from the Venture Team Leader.
  • The Requested Division Commander refuses the application.
    • The Commander of the Division they are moving to can deny the request for several reasons these include:
      1. They are unable to accept because the applicant doesn’t meet their Division requirements.
      2. They don’t have space for the applicant.
      3. They don’t want to accept the applicant for any reason.

Again for approval the Commander must approve the transfer to their Division. The Vice may only reply if their Commander is on away.

  • The applicant is in Probation.
    • Members must meet the requirements of their Probation before and be reinstated as Full Members before they can transfer between Divisions.
  • Division Hopping.
    • An application will be declined by Activity Managers if the member has changed Division within the last 3 months / 90 days unless the reason behind the transfer is deemed compelling enough. Division Hopping causes instability in the clan and is strongly discouraged.
      • If transferring to DI-C, you may not transfer again for 2 months. [Exception: Transfer to DI-C was for a venture that collapsed. Transfer back to original division is allowed.]
      • If you are transferring to a new Division (one you haven’t previously been a member of), you may not transfer again for 3 months.
      • If you transfer back to a Division you have previously been a member of, you may not transfer again for 5 months.

Approving a Request

Once an application has been approved by both Commanders (message the Commander to double check if Vice approves) and does not meet any of the reasons to deny a request it can be accepted by using the [AM] [DTR] –  Approved Mod Action. If for any reason an applicant changes their mind and decides not to transfer before the request is completed use the [AM] [DTR] – Closed Mod Action.

 

Name Change Requests

As a result of DI expecting members to keep their name on Steam, TeamSpeak and Forums consistent (so that they are identifiable), from time to time people might want to change their name. The responsibility of handling these change requests falls to Activity Managers. There are set structures in place for members to follow so these cases can be dealt with swiftly in order to avoid disruption to the member or their Division.

 

Request Format

Any member requesting a Name change must start a new topic in the Name Change Request section of the forums (https://forum.dmg-inc.com/forum/193-name-change-requests/). The format that must be followed is:

Body of Message:

  1. Current Name:
  2. Requested Name:
  3. Have you spoken to your Team Leader and Commander?
  4. Have you previously changed names?
    1. If Yes, why did you change last time?
  5. Reason for this Name Change Request?

Any requests submitted without the correct format should be informed about where to find the correct format (https://forum.dmg-inc.com/topic/20033-~-forum-name-change-requests-~/) and asked to post again in the same topic using this format.

 

Moderator Actions

Moderator Actions can be found in a drop down box at the bottom and top of the page when you have a Name Change Request open. They look like this:

  • Archive this (Global):
    • Not used for NCR.
  • Move to Spam/Forum Games (Global):
    • Not used for NCR.
  • [AM] [NCR] – Incorrect Format:
    • Posts a message in the topic telling the Member to post their request in the correct format. Gives them a link to where the correct format is and posts the correct format in a quote from the topic.
  • [AM] [NCR] –  Declined (Probation):
    • Lock the topic to further replies, moves the topic to Name Change Request Archives’, adds [Closed] [Denied] to the start of the topic and posts this reply:

Your name change request has been denied because you are on Probation and are not allowed to change names until your Probation has ended.

Please do not hesitate to contact any of the Activity Managers to find out more details about this or about your Probation.

  • [AM] [NCR] –  Paused (Initiate):
    • Adds [Pending Graduation]  to the start of the topic and posts this reply:

Your name change request has been put on hold because you are an Initiate and are not allowed to change names until your are a full member.

We will leave this thread open until you are a full member and begin the process of an NCR after your graduation.

If you decide before then that you do not want to make the change, please notify us immediately by responding here.

Please do not hesitate to contact any of the Activity Managers to find out more details about this or about your this.

  • [AM] [NCR] –  Declined (Senior Officer):
    • Lock the topic to further replies, moves the topic to Name Change Request Archives’, adds [Closed] [Denied] to the start of the topic and posts this reply:

Your name change request has been denied because you are a Senior Officer and are not allowed to change names once you become a Senior Officer.

Please do not hesitate to contact any of the Activity Managers to find out more details about this or about your this.

  • [AM] [NCR] –  Declined (Too Often):
    • Lock the topic to further replies, moves the topic to Name Change Request Archives’, adds [Closed] [Denied] to the start of the topic and posts this reply:

The Name Change Request has been denied because you have changed name too recently to request another name change and the reasons behind your name change have not been deemed compelling enough to accept the change.

Please do not hesitate to contact any of the Activity Managers to find out more details about this.

  • [AM] [NCR] –  Approved:
    • Lock the topic to further replies, moves the topic to Name Change Request Archives’, adds [Closed] [Approved] to the start of the topic and posts this reply:

Name Change Request Approved!

Please make a post on your division forum notifying everyone of your new name to lessen any chance of confusion.

Also make sure you have the same name on TS/Forum/Steam so you will be recognisable. 

  • [AM] [NCR] –  Closed:
    • Lock the topic to further replies, moves the topic to Name Change Request Archives’, adds [Closed] to the start of the topic.
  • Moderation History:
    • Shows you what, if any, moderation action have previously been done on the topic you are in and who did them.

 

Pending Approval

Once an Activity Manager is happy with the application they should post on the topic requesting the approval from the applicants Division Commander, if the Division Commander is away request approval from the Division Vice. If the applicant is part of a Venture they also require approval from the Venture Team Leader.

The message would be something like this:

Pending Approval from Division Commander of:

DI-(Division): @Commander

 

Declining a Request

A Name Change Request (NCR) may be denied for several reasons, these are:

  • They are on Probation.
    • They must meet all the requirements on their Probation Plan first and be reinstated before being able to request a name change.
  • They are an Initiate.
    • They must be a full member before being able to request a name change
  • They are changing name too often.
    • They will need a compelling reason to change their Name if you just recently changed within the last 12 Months/365 Days, or it will be declined.
  • They are (or were) a Senior Officer or higher.
    • Senior Officers, including past Senior Officers must be recognizable, especially if they want to be remembered in DI’s History.
      • There is an exception to this rule, when the NCR is classed as Professionalising their name. For example ‘test1000′ changing to ‘test’ is professionalising, ‘test1000’ changing to ‘newname1000’ is a name change that wouldn’t be allowed. They should still be recognisable as the same user after the change.

Approving a Request

Once an application has been approved by both Commanders and does not meet any of the reasons to deny a request it can be accepted by using the [AM] [NCR] –  Approved Mod Action. If for any reason an applicant changes their mind and decides not to change name before the request is completed use the [AM] [NCR] – Closed Mod Action.

 

AdminCP

Once an application has been approved you must use the Admin Control Panel to change their name to the new name.

After you accept an application you need to login to the Admin Control Panel (AdminCP) to update the user’s profile. Go to the top of the forum page and click your name. From the drop down menu select AdminCP.

This will open a login screen. Use the same login details you use for the forums to login. After logging in click ‘Members’ on the left hand side. On the right you will see a search bar, type the user’s name here to find them. Click the user’s name in the list below when it shows up.

This will display the ‘Account Information’ tab when opened. The first cell you see is ‘Display Name’. In this box change the current name to their new name. Then hit save.

 

Member Achievement Requests

Member Achievements were created to recognise members who continuously committed to help DI become greater. These are tasks that are not easy to achieve and the honor of awarding these dedicated members falls to Activity Managers. These achievements are listed in the next five sections.

 

Star of Mentoring

Star of Mentoring

Successfully mentor an initiate for 6 consecutive months.

This replaced the Mentorship Clasp – 1st Class. It’s important to note that this award requires you to sign up to mentoring for 6 months straight. It does not matter if you are mentoring 2 or 3 a month or just 1, the NUMBER of initiates mentored by you do not count, however you MUST successfully ensure at least one becomes a full member for the month to count.

Verification:

In Order to verify an applicant is qualified to receive the Star of Mentoring you must check the past mentor signups (https://forum.dmg-inc.com/forum/210-past-mentorship-sign-ups/) to confirm that the applicant was a mentor for the six months mentioned. Then you must check that at least one mentee became a full member each of these months. This can be checked through announcements for each month on the DI home page (http://dmg-inc.com/). The Initiates that become members are announced at the start of the month following the Cohort but they are named after the Cohort month.

 

Star of Recruiting

Star of Recruiting

Recruit 10 x Initiates that become Full Members.

Note that the initiates you recruited need to become full members to count. It is easy to recruit 10 Initiates, but harder to recruit 10 x Initiates that become full members.

Verification:

To verify this award you need to check the mentioned recruits applications to see if the member applying for the award is mentioned on all, in the ‘Who invited you to join?’ answer. These are found in the Application Graveyard (https://forum.dmg-inc.com/forum/19-application-graveyard/). Then you must check that all of them became full members. This can be checked through announcements for each month on the DI home page (http://dmg-inc.com/). The Initiates that become members are announced at the start of the month following the Cohort but they are named after the Cohort month.

 

Star of Discipline

Star of Discipline

Not received a strike in 6 consecutive months.

This is harder than people give it credit for, however if you are good with RSVPing for events everyday, come on TS when you are online and act considerately towards others in DI you can get this one in no time.

Verification:

For this award you just need to look at the applicants profile and see if the last strike was six months ago or more. It is based on the date they received the strike not when the strike expires.

 

Star of Domination

Star of Domination

Help make your Division a Super Division or maintain its status as a Super Division for at least 3 Months.

You must be in the Division at least 1 month or more prior to it becoming a Super Division (to prevent people just transferring for the achievement).

Verification:

Firstly you should check that the Division became a Super Division. This can be checked through announcements on the DI home page (http://dmg-inc.com/). Then check past Division Transfer Requests from the applicant. The easiest way to do this is go to their profile, click ‘See their activity’ on the top right.

A list will be displayed on the left hand side. Click ‘Topics’ under the Forum heading. This will show any topics they created, check for any DTR’s in the month prior to the Division becoming a Super Division. If the applicant was not in the Division when it became a Super Division check they have been in it at least three months since it became Super Division.

 

Star of Conquest

Star of Conquest

Earn 10 or more different Event Attendance Tokens from all the games represented by Divisions in Damage Inc (not including DI-C).

As it currently stands, the only eligible tokens are:   (and you need all 10 of them).

As we get more divisions some choice will be there as you only need 10. Currently we have 10 x Games Represented by our Divisions. Anything from DI-C such as BBQ’s/Morning Teas or Venture Events do not count. Neither do Clan vs Clan events or any other type of event.

Verification:

To start with look at the ‘Events Attended’ at the bottom of their post. Check there is a least one event token from 10 different Divisions, excluding DI-C. If you see 10 click any of them to go to their awards section of their profile. Check that there is at least of award from each of the 10 divisions you saw for actually playing the game. If you are unsure about what an award was for check with other Activity Managers, if they don’t know ask the awarding officer.

Moderator Actions

Moderator Actions can be found in a drop down box at the bottom and top of the page when you have a Member Achievement Request open. They look like this:

  • Archive this (Global):
    • Not used for MAR.
  • [AM] [MAR] – Declined (Not a Member of Super Division long enough):
    • Lock the topic to further replies, moves the topic to ‘Member Achievement Request Archives’, adds [Closed] [Denied] to the start of the topic and post this reply:

This Member Achievement request has been denied because you were not a member of the Super Division for at least a month before they achieved Super Division.

  • [AM] [MAR] – Declined (Super Division before award):
    • Lock the topic to further replies, moves the topic to ‘Member Achievement Request Archives’, adds [Closed] [Denied] to the start of the topic and post this reply:

This Member Achievement request has been denied because the Super Division achieved Super Division status prior to creation of this award on 3rd April 2017.

  • [AM] [MAR] – Declined (10 events not 10 divisions):
    • Lock the topic to further replies, moves the topic to ‘Member Achievement Request Archives’, adds [Closed] [Denied] to the start of the topic and post this reply:

This Member Achievement request has been denied because the 10 events you listed are not from 10 different Divisions (Excluding DI-C).

  • [AM] [MAR] – Pending:

    • Adds [Under Review] to start of title and posts a message in the topic with this reply:

We are verifying the details of this achievement and will approve or deny it after said research is finished.

  • [AM] [MAR] – Declined (Mentor Sign Ups Not Corresponding):
    • Lock the topic to further replies, moves the topic to ‘Member Achievement Request Archives’, adds [Closed] [Denied] to the start of the topic and post this reply:

This Member Achievement request has been denied because the Mentor signup page does not confirm you as mentor for all mentioned mentees.

  • [AM] [MAR] – Declined (Not named as Recruiter on Recruits Initiate Application):
    • Lock the topic to further replies, moves the topic to ‘Member Achievement Request Archives’, adds [Closed] [Denied] to the start of the topic and post this reply.

This Member Achievement request has been denied because you are not named as Recruiter on all the mentioned recruits applications.

  • [AM] [MAR] – Incorrect Format:
    • Posts a message in the topic with this reply:

Please reply using the correct format for your requested award.

The correct formats can be found here:

https://forum.dmg-inc.com/topic/32871-~-member-achievement-requests-~/

  • [AM] [MAR] – Approved:
    • Lock the topic to further replies, moves the topic to Member Achievement Request Archives’, adds [Closed] [Approved] to the start of the topic and posts this reply:

Member Achievement Request Approved!
You will receive your requested award shortly, congratulations!

  • [AM] [MAR] – Declined (Mentees not becoming Full members):
    • Lock the topic to further replies, moves the topic to ‘Member Achievement Request Archives’, adds [Closed] [Denied] to the start of the topic and post this reply:

This Member Achievement request has been denied because all the mentioned mentees did not become full members of DI.

  • [AM] [MAR] – Declined (Not a Super Division):
    • Lock the topic to further replies, moves the topic to ‘Member Achievement Request Archives’, adds [Closed] [Denied] to the start of the topic and post this reply:

This Member Achievement request has been denied because the named Division did not become a Super Division.

  • Move to Spam/Forum Games (Global):
    • Not used for MAR.
  • [AM] [MAR] – Declined (Strike in last 6 months):
    • Lock the topic to further replies, moves the topic to ‘Member Achievement Request Archives’, adds [Closed] [Denied] to the start of the topic and post this reply:

This Member Achievement request has been denied because you have received a strike in the last 6 months.

  • [AM] [MAR] – Declined (Recruits not becoming Full members):
    • Lock the topic to further replies, moves the topic to ‘Member Achievement Request Archives’, adds [Closed] [Denied] to the start of the topic and post this reply:

This Member Achievement request has been denied because all the mentioned recruits did not become full members of DI.

  • Moderation History:
    • Shows you what, if any, moderation action have previously been done on the topic you are in and who did them.

 

Declining a Request

A Member Achievement Request may be denied for several reasons, these are:

  • Star of Mentoring:
    • Mentor signup topics do not confirm applicant was Mentor.
    • All Mentees did not become Full Members.
  • Star of Recruiting:
    • Recruits Initiate application does not list them as recruiter.
    • All Recruits did not become Full Members.
  • Star of Discipline:
    • Received a strike in last 6 months.
  • Star of Domination:
    • Division did not become a Super Division.
    • Member was not in the Division at least a full month before they achieved Super Division.
    • Super Division status was achieved prior to creation of the award on 3rd April 2017.
  • Star of Conquest:
    • 10 events are not from 10 different Divisions.
    • 10 events are not from playing the Division game, social events held by the Division do not count towards the award.

 

Approving a Request

Once an application has been approved and does not meet any of the reasons to deny a request it can be accepted by using the [AM] [MAR] – Approved Mod Action. Once it is approved you need to hand out the corresponding award.

 

Handing out Awards

To give an award to a member you need to create the award. This is done from the drop down menu ‘Create’ to the right of your username on the top right of the forums.

When you click ‘Award’ a new screen will popup for you to fill out the details of the award.

In member you put the member receiving the award. You can only put one at a time. The award section has a drop down list of all available award for you to select from. Finally the reason section is where you fill out the details of the award. Once finished hit the save button at the bottom.

 

Vacation/Absence Requests

DI requires a high standard of activity from all members. However, everyone needs a break from time to time and real life has to come first. To accommodate this DI allows two types of leave. These are Short Term Away (STA) and Long Term Away (LTA). There is nothing wrong with members taking a break but it needs to be tracked and done in an organised fashion to avoid strikes or members being wrongly removed from DI. This responsibility falls to Activity Managers. There are set structures in place for members to follow so these cases can be dealt with swiftly in order to avoid disruption to the member.

 

STA Request Format

Short Term Away is for members taking a break of four weeks or less. STA is available to Members and Initiates. Any member requesting STA must start a new topic in the Vacation / Absence Requests section of the forums (https://forum.dmg-inc.com/forum/17-vacation-absence-requests/). The format that must be followed is:

Title of topic:

[STA] [AWY: Feb 7th] [RTN: Feb 21st] [NAME] [RANK]

Body of Message:

  • Division:
  • Dates Away: Include from and to
  • Rank in DI:
  • Brief Description:
  • Have you messaged your Commander/Vice/Team Leader of your intended absence?
  • Link to your Steam Profile:
  • Have you set your steam profile to public? (If no, you must make it public)

Any requests submitted without the correct format should be informed about where to find the correct format (https://forum.dmg-inc.com/topic/33563-short-term-away-application-and-information/) and asked to post again in the same topic using this format.

 

STA Extensions

Sometimes when a member is on STA something will happen that delays them from returning. Since we understand that at times these events can be unforeseen we have extensions that will be added to STA if the member does not reply when the STA expires. This is the procedure to follow in these cases:

  • IF STA was less than four weeks, extend STA to four weeks if member does not return on return date.
  • In all cases extend a further week if member has not returned after four weeks.
  • If member has not returned after the extended fifth week move them to LTA and extend by two months.
  • If member has not returned after three months set them to Registered Guest. The only exception to this is Elders, they can never be set to Reg Guest.
  • Initiates get 4 weeks max, no further extensions.

 

LTA Request Format

Long Term Away is for members taking a break of more than four weeks. LTA is available to Members only, Initiates are not allowed to take LTA. Any member requesting LTA must start a new topic in the Vacation / Absence Requests section of the forums (https://forum.dmg-inc.com/forum/17-vacation-absence-requests/). The format that must be followed is:

Title of topic:
[LTA] [AWY: Feb 7th] [RTN: Feb 21st] [NAME] [RANK]

Body of Message:

  • Division:
  • Dates Away: Include from and to
  • Rank in DI:
  • Brief Description:
  • Have you messaged your Commander/Vice/Team Leader of your intended absence?
  • Link to your Steam Profile:
  • Have you set your steam profile to public? (If no, you must make it public)

Any requests submitted without the correct format should be informed about where to find the correct format (https://forum.dmg-inc.com/topic/33566-long-term-away-application-and-information/) and asked to post again in the same topic using this format.

 

LTA Extensions

Sometimes when a member is on LTA something will happen that delays them from returning. Since we understand that at times these events can be unforeseen we have extensions that will be added to LTA if the member does not reply when the LTA expires. This is the procedure to follow in these cases:

  • If LTA was less than six months, extend LTA to six months if member does not return on return date.
  • If member has not returned after six months set them to Registered Guest. The only exception to this is Elders, they can never be set to Reg Guest.

 

Moderator Actions

Moderator Actions can be found in a drop down box at the bottom and top of the page when you have a Vacation / Absence Request open. They look like this:

  • Archive this (Global):
    • Not used for STA/LTA.
  • [AM] [STA] – Expired:
    • Lock the topic to further replies, moves to ‘Graveyard’, adds [Expired] to the start of the topic and post this reply:

Vacation/Absence Expired.

  • Move to Spam/Forum Games (Global):
    • Not used for STA/LTA.
  • [AM] [STA] –  Incorrect Format:
    • Posts a message in the topic telling the Member to post their request in the correct format. Gives them a link to where the correct format is and post the correct format in a quote from the topic.
  • [AM] [LTA] –  Incorrect Format:
    • Posts a message in the topic telling the Member to post their request in the correct format. Gives them a link to where the correct format is and post the correct format in a quote from the topic.
  • [AM] [STA] – Accepted:
    • Posts a message in the topic saying:

I will set you away as required.

Please contact an Activity Manager or post in this topic if you are back earlier or require to be away for longer than expected.

  • [AM] [LTA] – Accepted:
    • Moves the topic to ‘Long Term Away’ and posts a message in the topic saying:

I will set you away as required.

Please contact an Activity Manager or post in this topic if you are back earlier or require to be away for longer than expected.

Informs them of LTA Abuse and LTA Rights and Requirements.

  • [AM] [LTA] –  Denied (Initiate):
    • Posts a message in the topic saying:

Your application for LTA has been denied. As you are still an Initiate you are not allowed to go on LTA. You are allowed to go on STA, please check here to see if this suits your needs: https://forum.dmg-inc.com/topic/28104-short-term-away-application-and-information/
You will be required to complete your Cohort and be accepted as a full member of DI before LTA is available to you.

  • Moderation History:
    • Shows you what, if any, moderation action have previously been done on the topic you are in and who did them.

 

Declining a Request

Short Term Away Requests (STA) are rarely denied but can be for these reasons:

  • The request is for longer than four weeks:
    • A STA request can be no longer than four weeks.

Long Term Away Requests (LTA) are also rarely denied but can be for these reasons:

  • The request is for less than four weeks:
    • A LTA request should be more than four weeks. Advise them to take STA if shorter.
  • The request is from an Initiate.
    • Initiates are not allowed to go on LTA. They are only allowed to go on STA.

 

Approving a Request

Once an application has been approved by an Activity Manager and does not meet any of the reasons to deny a request it can be accepted by using either the [AM] [STA] – Approved Mod Action or the [AM] [LTA] – Approved Mod Action.

 

AdminCP

Once a request for either STA or LTA has been approved you need to login to the Admin Control Panel (AdminCP) to update the user’s profile. Go to the top of the forum page and click your name. From the drop down menu select AdminCP.

This will open a login screen. Use the same login details you use for the forums to login. After logging in click ‘Members’ on the left hand side. On the right you will see a search bar, type the user’s name here to find them. Click the user’s name in the list below when it shows up.

Under the ‘Account Information’ tab you need to change ‘Group’ to Away. Then hit save.

When the member returns from STA or LTA you will need to do this again to return them to their previous rank. This time under the ‘Account Information’ tab you need to change ‘Group’ to their previous rank instead of away and click save.

 

LTA Abuse

There has been a few cases of people taking Long Term Away then abusing it by still playing a considerable amount of hours of gaming. Long Term Away was made for those that had unexpected circumstances come up in their life that required their time for more than a month where their access to a PC / internet would be extremely limited and not enough to maintain the minimal activity requirements of Damage Inc.

Abuse of LTA is clarified as:

  • Playing more than 15 hours of games over a 2 week period (tracked by Steam and other platforms such as Origin).

To check for LTA Abuse open them members Steam (or other platform) and check their recent gaming activity. Ignore this for the first two weeks as that will still show gaming activity from before LTA started but after two weeks their gaming activity should always be below fifteen hours for two weeks.

If you go to check their Steam (or other platform) for LTA Abuse and find it has been taken off public so you are unable to check this counts as a breach of the LTA terms. If they are found breaching any LTA terms they should immediately be set to Registered Guest.

 

Probation

Probation is a privilege reserved for full members should they go inactive on forums without any reason for more than 5 days or have obtained too many strikes through misconduct. The rank is issued in recognition of prior good service of that Member, and allows them a chance to obtain member status once again when they improve the area that they lapsed in. Probation members will need to follow the instructions on the Probation forum, which is only viewable by them.

 

Checking Recent Strikes

Strikes are issued by officers all the time. When a strike mean a Member reaches 4 strike points it is the job of Activity Management to issue these Members with a warning to make them aware one more strike point will result in Probation. When a strike mean a Member reaches 5 strike points it is the job of Activity Management to set that Member to Probation rank and follow the Probation procedures discussed later in this section. Finally, when a Member reaches 6 points their Teamspeak permissions need to be removed, please see Godfather Initiate Removal Log as this procedure will be the same. In order to do this we need to check on all strikes issued on a daily basis. To do this click ‘Reported Content’ to the right of you name at the top of the forums and then click ‘All reported content’ at the bottom of the popup window.

You then go to the left hand panel of the new page and click ‘Recent Warnings’ under tools. This gives a list of all warnings in chronological order from newest to oldest. Find the last warning you checked and open any newer ones. When you open a warning through this page it brings you to a subpage of the Members profile. You will see the following at the top of the page: Home -> [Members Name] -> [Members Name]’s Warnings -> View Warning Details.

To go back to their profile just click the second option here, [Members Name] and from there check the total number of strike points they have.

 

Godfather Initiate Removal Log

As Probation is a privilege for members only if an Initiate goes inactive for more than three days or receives too many strikes they are immediately removed from DI.

As part of the Activity Manager role you must monitor the automated removal of Initiates from DI by the Godfather bot. The Godfather will post a message in the Initiate Removal Log when an Initiate is removed. This can be found here: https://forum.dmg-inc.com/forum/189-initiate-removal-log/. This must be checked regularly and when Initiates are posted here you must remove their Teamspeak Initiate and Division tags. To remove them open TS, select ‘Permissions’ from the top menu, then select ‘Server Groups’ from the drop down menu.

This will open a popup screen. On the left hand side is a list of all server groups. On the right is a list of everyone in the group you have highlighted. You are interested in the Initiate and Division groups mainly.

First you need to highlight the Initiate group. Using the search bar on the top right find the Initiate you are looking for. Highlight them and click remove on the bottom right. Then repeat this for their Division, Division can be found on their profile. If you are unable to find an Initiate they may have been removed by their Division Commander.
Once you have removed all Initiates in the Initiate Removal Log post a message in the topic saying you have done this so the other AM’s know where to start from next time.

 

Godfather Activity Management

If a Member goes inactive for over five days or receives too many strikes the Godfather bot will create a topic to alert Activity Managers about this. For each topic you need to strike the member, create a Probation topic and send a message to the member, their Commander, Vice and Team Leader. The topics are created here: https://forum.dmg-inc.com/forum/118-activity-management/.

 

Godfather Moderator Actions

Moderator Actions can be found in a drop down box at the bottom and top of the page when you have an Activity Management Topic open. They look like this:

  • Archive this (Global):
    • Not used for Activity Management.
  • [AM] [Probation] – Kicked/File Closed:
    • Lock the topic to further replies, moves to ‘Activity Management Graveyard’, adds [Closed] to the start of the topic and post this reply:

Member Kicked / File Closed

  • [AM] [Probation] – Member Returned:
    • Lock the topic to further replies, moves to ‘Activity Management Graveyard’, adds [Closed] to the start of the topic and post this reply:

Member Returned.

  • Move to Spam/Forum Games (Global):
    • Not used for Activity Management.
  • [AM] [Probation] – Godfather Complete:
    • Adds [Post & Strike Issued] to the end of the topic.
  • Moderation History:
    • Shows you what, if any, moderation action have previously been done on the topic you are in and who did them.

 

Striking a Member

When issuing Probation for a member you will need to strike them with a ‘Probation Issued **For Record Only**’ strike this way we can keep track of how often they have been put on Probation and why.

To do this go to the members profile. On the left hand side you will see any warnings a user has and a Warn User button. Click this to warn them.

This will give you a popup screen for issuing a warning. On this you need to fill out two sections. Firstly the type of warning, always select ‘Probation Issued **For Record Only**’. This is done from a drop down menu. Selecting this type of warning you issue will then fill out the note for member explaining to them why you are issuing the strike. Then you complete the note for moderators section. Here you just need an image of the Godfather post in Activity Management.

Once you have filled everything in press the issue warning button on the bottom right.

 

Topic Format

After you have issued the strike you need to create a topic in Probation Management (https://forum.dmg-inc.com/forum/43-probation-management/) so that the member can reply and receive their Probation terms. The format that must be followed is:

Title of topic:
User [Rank] [Stage] [Due/End]

Body of Message:
Dear [Insert Username],
You have been placed on probation due to (being inactive for 5+ days/accumulating 5 strike points). This is your membership re-application and must be completed no later than [Insert Date].

In order to be reinstated to your former rank in DI, you must complete probation. Please fill out the questions below in a response to this thread ASAP.

  1. Do you wish to retain DI membership?
  2. Which Division are you from?
  3. What rank were you before being placed on probation (Veteran/Senior/etc)?
    1. Officers, please also post what Member rank you would qualify for?
  4. Is this your first time on Probation?
    1. If No, how many times and for what reasons?
  5. What are the Membership Requirements for DI Members in relation to the following areas?
    1. Forums activity –
    2. Teamspeak –
    3. Events –
  6. Do you understand the requirements to be in this Clan that you just listed above?
  7. In what area(s) do you believe you are lacking (In regards to why you were placed on probation)?
  8. What is your plan to improve the above specified area? (Provide a detailed plan)
  9. Do you understand that if you do not meet the clan requirements by the time frame given you will be removed from DI?

Once you have answered the questions, we will issue your probation terms, which you must then agree to comply with. After you agree to the terms, your probation will begin. If you successfully complete your probation, we will return you to your original rank and everything will return to normal.

If you have any questions or concerns, please feel free to contact us.
~ [Insert your name]

Initially, they have 30 days to reply to the topic answering the questions posted. If they login this is reduced to 5 days from the day they login. If they acknowledge their strike or read the Probation topic or read the Private Message (PM) this is reduced to 3 days.

 

Private Message Format

After you have posted the topic send a message to the member, their Commander, Vice and Team Leader. The format that must be followed is:

Title of Message:
User – Probation [Strike/Activity] [Number of times on probation]

Body of Message:

Hello [Insert Username],

This message is to inform you that you have (been inactive for 5+ days/accumulated 5 strike points) and have been placed on Probation for this reason.

You must reply to your post on the probation forum following the guidelines I have set up as soon as possible. (Visit the link below, then find your topic.)

Probation Forum: http://forum.dmg-inc.com/forum/43-probation-management/

After replying to the probation topic you will be given the terms of the probation. Probation will not begin until you agree to the terms. If you are unable to return to us, for example real life issues or technical issues, then please do let us know.

  • You have 5 days after you have logged on to reply to your post or you will be set to Registered Guest.
  • You have 3 days after reading this PM or your Probation Topic to reply to your post or you will be set to Registered Guest.
  • After you reply Activity Managers will post your Probation Terms, you will have 3 days to reply to these. If you fail to reply you will be set to Registered Guest.

Probation is not a punishment, it is a safety net and an opportunity to bounce back. If you have any questions please contact @Xtream / @Szadus / @Jamie/ @Mathnerd through Forum or TeamSpeak.

DI values your membership and we hope to hear from you soon.

~[Insert your name]

 

Moderator Actions

Moderator Actions can be found in a drop down box at the bottom and top of the page when you have an Activity Management Topic open. They look like this:

  • Archive this (Global):
    • Not used for Probation Management.
  • [AM] [Probation] – File Closed:
    • Lock the topic to further replies, moves to ‘Old’, adds [Closed] to the start of the topic and post this reply:

This file is now closed.

  • Move to Spam/Forum Games (Global):
    • Not used for Activity Management.
  • Moderation History:
    • Shows you what, if any, moderation action have previously been done on the topic you are in and who did them.

 

Member Reply

The member that was put on Probation will need to reply to the topic you created and give answers to the questions you posted:

  • Do you wish to retain DI membership?
    • If the answer is yes proceed with checking reply. If the answer is no end the Probation and return the member to Registered Guest.
  • Which Division are you from?
    • Check the answer with the member’s profile to ensure they are in the correct Division.
  • What rank were you before being placed on probation (Veteran/Senior/etc)?
    • This is required for when they are taken off Probation so they can be returned to the correct rank.
  • Officers, please also post what Member rank you would qualify for?
    • Probation means demotion from any Officer rank so we require their Member rank as they will return to this after Probation.
  • Is this your first time on Probation?
    • Check against strike record.
  • If No, how many times and for what reasons?
    • This is used to determine the Probation conditions and should be checked against their strike record.
  • What are the Membership Requirements for DI Members in relation to the following areas?
  • Forums activity –
    • Members must log into Forums every 5 days.
  • Teamspeak –
    • Members must be on TeamSpeak while ingame or “online” on steam.
  • Events –
    • Members must respond to all Division and Clan events. 
  • Do you understand the requirements to be in this Clan/what you just listed above?
    • If they do not answer yes ask what they do not understand and explain it to them, then ask again if they understand.
  • In what area(s) do you believe you are lacking (In regards to why you were placed on probation)?
    • Must address the reason they were put on Probation.
  • What is your plan to improve the above specified area? (Provide a detailed plan):
    • If it was activity they must state they will be more active. If it was for strikes they must state they will address why the received the strike(s) and improve in that area.
  • Do you understand that if you do not meet the clan requirements by the time frame given you will be removed from DI?
    • If they do not answer yes ask what they do not understand and explain it to them, then ask again if they understand.

 

Probation Conditions

Once you approve of the members reply you can post their Probation terms. The format that must be followed is:

Body of Message:

Thank you for replying to your probation post.

Here are your terms:

  • Probation length: XX days
  • Increase your post count by: XX (Final count: XX)
  • Increase your events attended count by: X (Final count : XX)
  • Be on TS when online or in-game on Steam
  • Log onto the forums at least once every 5 days
  • Do not receive any “Failure to Notify Attendance” strikes

Violating any of these terms will result in the termination of your membership. You have 3 days to acknowledge these terms or you will be set to Registered Guest.

 

Member Acknowledgement

As soon as the member acknowledges the Probation terms you can change their rank from Probation to Probation* (This shows they are on active Probation). This is done by logging into the Admin Control Panel (AdminCP) to update the user’s profile. Go to the top of the forum page and click your name. From the drop down menu select AdminCP.

This will open a login screen. Use the same login details you use for the forums to login. After logging in click ‘Members’ on the left hand side. On the right you will see a search bar, type the user’s name here to find them. Click the user’s name in the list below when it shows up.

Under the ‘Account Information’ tab you need to change ‘Group’ to Probation*. Then hit save.

When the member completes their Probation period you will need to do this again to return them to their previous rank. This time under the ‘Account Information’ tab you need to change ‘Group’ to their previous rank instead of away and click save. Also use the same method if any Member fails Probation but return them to Registered Guest.

 

Probation Period

During the Probation period if the member breaks any of the terms of their Probation. Receives a strike, doesn’t log into forums often enough or isn’t on TS when online or in-game on Steam the Probation is immediately ended and the member is returned to Registered Guest.

 

Probation Closed

At the end of the Probation period if the member has completed all the Probation conditions return them to their previous rank. If the member has not met the conditions, post count or event count, set them to Registered Guest. In both cases you can then end the Probation.

 

Clan Events

It is mandatory to RSVP to all events with the [CLAN] tag. Any member or above that does not do so will receive a strike. Activity Managers are in charge of issuing these strikes. It is vital that an Activity Manager downloads the guest list for these events at the scheduled start time. That way we have a list of who RSVP’d to the event and can create a strike list from this.

 

Strike List

In order to obtain an accurate list of the members that did not RSVP you should use the following procedure (Google Docs):

Strike List Template: https://docs.google.com/spreadsheets/d/18MWHmKsEXu_NMpFhqG5Uj5lohHKwJb3cWO1MSyDXifs/edit?usp=sharing

  • Go to the event on the Calendar.
  • On the left below the avatar images click ‘Download Guest List’, at the event scheduled start time.
  • Copy & Paste the full list into a new topic in https://forum.dmg-inc.com/forum/253-am-resources/
  • Copy Strike List Template & Rename ‘DATE – MT/BBQ’. (DATE being the date of the event) (Delete MT or BBQ as appropriate)
  • Open ‘DATE – MT/BBQ’.
  • Open a new browser tab & go to http://dmg-inc.com/twlphp/report.php?pass=Jr31pAKBAqODUCgy.
  • Click the blue text on the top of the page to create & download a clan report:

  • Drag this report to your Google Drive (or upload it).
  • Right click the report & open with Google Sheets.
  • Highlight all data in the report, excluding headings & press CTRL+C.
  • Go back to ‘DATE – MT/BBQ’ & click cell A2 in Current MDR tab then press CTRL+P.
  • Rename the second tab of the sheet by right clicking the tab & clicking rename. Name should be date of event.

  • Go to the event on the Calendar.
  • On the left below the avatar images click ‘Download Guest List’.

  • Highlight the names below ‘Attendees’ & copy & paste them to cell A2 of the second tab, that you just renamed.
  • Then Highlight the names below ‘Maybe’ & copy & paste them to the cell below the last name you previously pasted.
  • Then Highlight the names below ‘Declined’ & copy & paste them to the cell below the last name you previously pasted.
  • On Current MDR tab the ‘RSVP?’ column will now have either a ‘Yes’ or a ‘#N/A’ in it.
  • Highlight this column, go to Data on top menu & select ‘Sort sheet by column Q, Z->A’.

  • Scroll down the page until you see the first ‘Yes’.
  • Highlight all names above the first one with ‘Yes’, they will all have ‘#N/A’ in ‘RSVP?’. (Just the names)
  • Copy & paste them to cell A2 of the DATE tab. (Where you previously posted downloaded guest list)
  • Delete any remaining names at the bottom that were from downloaded guest list, they were grey text.
  • Highlight all columns with member data, not the ranks and numbers legend in columns O & P.
  • Go to Data on top menu & select ‘Sort range…’.
  • Tick the ‘Data has a header row’ box.
  • Select ‘Sort Rank’ (Not the same as ‘Rank’) in the selection box ‘sort by’, then click ‘Sort’.

  • Delete row with any member on Away status, Retired Leader or Founder. (right click row number to the left & select delete)
  • Highlight the names of any Officers, Members & Probation*, copy them, right click in cell A2 of the ‘Officers & Members by Division’ tab, select ‘Paste special’ -> ‘Paste values only’.

  • Highlight all columns and go to Data on top menu & select ‘Sort range…’.
  • Tick the ‘Data has a header row’ box.
  • Select ‘Division’ in the selection box ‘sort by’.
  • Click ‘+Add another sort column’, select ‘Sort Rank’ in the second selection box ‘sort by’, then click ‘Sort’.

  • Go back to the DATE tab.
  • Highlight the names of any Probation & Probation*, copy them, right click in cell A2 of the ‘Probation; tab, select ‘Paste special’ -> ‘Paste values only’.
  • Highlight the names of any Initiates & Initiate*, copy them, right click in cell A2 of the ‘Initiates’ tab, select ‘Paste special’ -> ‘Paste values only’.
  • Conditional formatting will highlight anyone on 3 strikes in orange (this will be their 4th so a message should be sent).
  • Conditional formatting will highlight anyone on 4 strikes in red (this will be their 5th so they will be put on Probation).
  • Conditional formatting will highlight anyone on 5 strikes in black with white text (this will be their 6th so they will be set to Reg Guest).
  • Copy all Officer names and paste them into the topic you created earlier in https://forum.dmg-inc.com/forum/253-am-resources/ under the title Officers.
  • Copy all Member names and paste them into the topic you created earlier in https://forum.dmg-inc.com/forum/253-am-resources/ under the title Members.
  • Copy all Initiate names and paste them into the topic you created earlier in https://forum.dmg-inc.com/forum/253-am-resources/ under the title Initiates.
  • Copy all Probation names and paste them into the topic you created earlier in https://forum.dmg-inc.com/forum/253-am-resources/ under the title Probation.
  • Issue strikes to all Officers, Members & Probation*. (Not Probation)
  • Send warning messages to anyone that reached 4 strike points.
  • Put anyone that reached 5 strike points on Probation.
  • Initiates do not receive strikes but send the list to their commanders to make it easier it is sorted by Division.
  • Create a new topic in https://forum.dmg-inc.com/forum/129-reports/ using the same naming as the sheet, ‘DATE – MT/BBQ’.
  • Post the contents of ‘Officers & Members by Division’ & ‘Division Strike Breakdown’ into the topic.

Striking a Member

When a member fails to RSVP to a clan event you will need to strike them with a ‘Failure to Notify Attendance’ strike as it is mandatory to RSVP to all events with the [CLAN] tag, these are normally Morning Tea and BBQ.

To do this go to the members profile. On the left hand side you will see any warnings a user has and a Warn User button. Click this to warn them.

This will give you a popup screen for issuing a warning. On this you need to fill out two sections. Firstly the type of warning, always select ‘Failure to Notify Attendance’, this will then fill out the number of points, the remove points date and time and the penalty as applicable automatically. This is done from a drop down menu. Selecting this type of warning you issue will then fill out the note for member explaining to them why you are issuing the strike. You can leave the note for moderators section blank, the full list for evidence will be posted in an Activity Manager message thread.

Once you have filled everything in press the issue warning button on the bottom right.

 

Teamspeak Activity Checks

One of the clan rules is that all ranks must be on TeamSpeak while ingame or “online” on steam or whilst playing any game for which there is a venture or division active. Activity Managers run regular checks to ensure this is happening. The method for checking these is as follows:

DI Members

The procedure for DI Members is as follows:

  • Check through the Steam Group.
  • Any Member with the status of in game check if they are on Teamspeak.
  • If they aren’t take a screenshot showing the Steam profile in game, the Teamspeak search & the time.
  • Wait 10 minutes and check again.
  • If they still aren’t in Teamspeak take a second screenshot showing the Steam profile in game, the Teamspeak search & the time.
  • Strike them for Not Idling in Teamspeak when Online, paste both screenshots into both sections of the strike.
  • Check the MDR and find their Team Leader.
  • If their Team Leader is online in Teamspeak strike them too for Negligence in Officer Duties to DI.
  • State the member that was in game but not in Teamspeak & they should have been checking this.
  • Send the Head Activity Manager a message with each Member/Officer you strike and the reason why you struck them.

DI Initiates

The procedure for DI Initiates is as follows:

  • Check through the Steam Group.
  • Any Initiate with the status of in game check if they are on Teamspeak.
  • If they aren’t take a screenshot showing the Steam profile in game, the Teamspeak search & the time.
  • Wait 10 minutes and check again.
  • If they still aren’t in Teamspeak take a second screenshot showing the Steam profile in game, the Teamspeak search & the time.
  • Send a warning message to the Initiate, their Team Leader and the Head Activity Manager.

Chain of Command

As you can see above Activity Managers are part of DI HQ. The chain of command for Activity Managers is as follows:

  • Activity Manager ranking directly above you.
  • Any Activity Managers above them.
  • Head Administrator.
  • Chief of Staff.
  • Chief Aide-de-Camp.
  • Leader.

Any higher ranking officer in the HQ may question your actions or give you instructions but these are who you report problems to. Make sure to respect the chain of command and go to the person directly above you first. You should only go higher up the chain on urgent issues when the person directly above you is unavailable.

You should add all officers between you and anyone higher up the chain of command to any communications with higher ranking officers. This way when your ranking officers log on next they know what has happened. You should also include any officers at the same level as you, where appropriate, to ensure they don’t start trying to deal with the issue as well.

Created by Xtream